FAQ

How long does Zales take to ship something?

(Zales offers a number of exclusive items from designers like Vera Wang and Jane Seymour.) Processing typically takes between one and four business days but may be as long as up to four weeks. Shipping time is in addition to processing.

Does Zales resize rings for free?

It's important that your ring fit comfortably. ... Ring sizing policies in our stores can vary - ask your Jewelry Consultant for details. Zales will resize your rings quickly, professionally and affordably.

Can you return an engagement ring to Zales?

Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories.

Does Zales honor online prices?

Access price adjustment policies not only at Zales.com but other popular jewelry stores with Knoji's price matching reviews. Get price matching at top fashion accessories. As of Sunday, December 1, there are 16 accessory brands offering price matching.

Will Zales buy my ring back?

Trade-ins of in-store and online purchases are accepted at most Zales locations. Zales Lifetime Diamond Commitment limited warranty applies to all diamond rings, diamond earrings, diamond bracelets and diamond necklaces. ... Proof of purchase is required on items being returned or exchanged and on trade-ins.

How does Zales warranty work?

Your merchandise will be replaced if it is stolen and you provide Zales with a validated police report and your proof of purchase. Zales will replace your covered item of jewelry with one or more items of merchandise not to exceed the original purchase price of the item stolen.

What does Zales lifetime warranty cover?

Zales offers a lifetime service program which guarantees any necessary repairs for your fine jewelry purchase under normal conditions for the lifetime of your jewelry. The Lifetime Jewelry Protection Plan covers the following repairs and services: Any prong or mounting. Re-tipping of prongs.

Does Zales repair jewelry?

However, should your jewelry ever need repair or refurbishing, you can count on the jewelry craftsmen at Zales to treat your piece with care. Whether you need a simple clasp replacement or a complete mounting repair, we have got you covered. Some of the repairs and services we offer include: Ring resizing.

Rating 5.04votes

  1. Rated 5
    says:

    Great service

  2. Rated 5
    says:

    Very good

  3. Rated 5
    says:

    I only go there.
    I love the service, & Miss Fernandez took her moment to explain every detail of my policy & Purchase.
    That’s my store & will let my friends know,
    she was very courteous
    Jarvis b

  4. Rated 5
    says:

    Professional service

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