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Our Boots Customer Feedback Survey



Have you ever purchased health and beauty products at Boots? How do you like the customer service there? Share your thoughts and feedback for better services next time. You also have 10 chances to win £200 worth of Advantage Card points or a Boots £100 Gift Card monthly.

Our Boots Customer Feedback Survey Guide

  • Go to the survey page through Reference Link 1 at the bottom
  • Enter the 15 digit survey entry code and click the “ENTER” button to participate in the survey

Our Boots Customer Satisfaction Survey

  • Follow the instructions to complete the survey. Read the Official Rules and Winner List given in Reference Links for more details about the draw. Upon survey completion, you will be automatically entered into the sweepstakes

About Boots
Boots, established in 1849, is a chain of pharmacies in the UK. It is a subsidiary of Alliance Boots, closely collaborating with manufacturers and pharmacists. It runs various stores such as local community pharmacies, health stores and beauty stores.

Reference Links

  1. Boots Customer Feedback Survey Link 1: www.ourboots.com
  2. Boots Customer Feedback Survey Link 2: www.ap-survey.com
  3. Boots Customer Feedback Survey Terms & Conditions
  4. Boots Customer Feedback Survey Winner List
  5. Boots Official Site: www.boots.com

Rating 4.3334votes

  1. Rated 5
    says:

    Prompt and reliable service which I hope will continue.. always polite and cheerful

  2. Rated 5
    says:

    I visited the Fareham store today to purchase perfume and the staff member Elle was absolutely fabulous. So helpful, nothing was too much trouble. Excellent Customer Service from this young lady



  3. Rated 5
    says:

    Great customer service at the Henley on thames boots branch when I wanted to buy a facewash they didn’t stock I was given good advice on other products they had that were similar to the one I wanted as I was keen to have one that day. Also advised I could buy the one I wanted online but was happy to go with her recommendation.

  4. Rated 5
    says:

    Fantastic service

  5. Rated 5
    says:

    Helped with digital printing at the photography department by Gillian at Braehead store so patient and explained process and options
    She delivered great customer service to me in a pleasantly smilingly way. 10/10

  6. Rated 5
    says:

    I visited Boots in Kingston on Thames this afternoon to buy a gift for my son’s birthday.How kind and helpful Tony and Arum were.I was helped by Tony to choose the gift,I have absolute trust in his knowledge and experience in the Fragrance Department.Arum beautifully wrapped my gift in pleated tissue paper and it was put in a box with Chanel ribbon and a lovely Chanel bag.I know my son will love this,it looks amazing! What kind and friendly service, so professional.Grateful thanks.

  7. Rated 5
    says:

    Survey Code 1761 Phil Scannell
    I have just joined the Prescription text messaging alert in Wilton Cork Ireland
    I have found it to be very helpful In the continuation of taking my medication and the reminders help me in getting my prescription renewed

  8. Rated 5
    says:

    My wife and I went to Boots High Street Ayr today we had problems with photos. I went for help
    I met ALASDAIR who a fantastic help to two oap’s, nothing was two much trouble to help us get copies of our grandchildren. Alasdair listened to us checked all details and got us great copies
    this lad is a great asset to boots Ayr and we will use it more in the future

  9. Rated 5
    says:

    Served by Susan in Mansfield Retail Park this morning – excellent customer service. Such a refreshing change to be served by someone who was extremely helpful and friendly. Thank you

  10. Rated 5
    says:

    I was served by parmjit. I have used boots for over 10years and I never seen staff with an excellent customer service. I always look forward to seeing her anytime I visit boots Hounslow East. She is the best customer advisor in boots Hounslow East high street.

  11. Rated 5
    says:

    Survey code 3126
    I visited Boots opticians yesterday Albion Street Leedsand was seen by Talgarth and Rachel can I say what a fantastic service I received so helpful and so lovely
    Many thanks

  12. Rated 5
    says:

    I purchased an Estee Lauder product at Boots in Westfield Stratford and was served by the lovely Harriet. She had a considerable knowledge about the products and was very friendly and helpful. I shall return for the purchase of further products. It was a nice change to be assisted by someone who is au fait with her specialised products. Thank you.

  13. Rated 2
    says:

    Why has boots started using plastic to distribute repeat prescriptions. Can I refer you to the fact that the world is now drowning in plastic and refer your management to this in case they haven’t heard.. I find no fault with the rest of boots service and have been happy to receive my prescriptions for the last several years in a paper bag which can be recycled.

  14. Rated 3
    says:

    Boots Pharmacy, Vine Health Park, Hindhayes Lane, Street, Somerset.
    Today I have waited 45 minutes both in the queue and for the staff to sort out a repeat prescription, which for the previous 3 years has been going like clockwork. Two months ago their efficiency dropped off the cliff due to a new system being installed, presumably between the surgery and dispensary. It is confusing staff and making critical errors like issuing the wrong medication or someone else’s medication to the wrong people. The lack of staff and adequate pay stations/monitors is holding up the queue until it’s tail is outside the building!
    To sum up, the whole unit is a farce! Boots Farceamy. Why try to improve when the system was working? If it isn’t broke don’t fix it! I feel sorry for the staff. For a national company like yours, can you afford people drifting away to other pharmacies and you end up like the other dinosaurs like Woolworths, House of Fraser and Comet?

  15. Rated 1
    says:

    Boots the square Pocklington.
    Yet again Prescription not ready for collection and one item not in stock.
    This is the eleventh time notwithstanding requesting my prescription in good time from my GP that the medicines have not been dispensed. I have tried both branches of Boots in Pocklington and the result has been the same Tardiness and inefficiency

  16. Rated 5
    says:

    Lorraine in the Mall Centre Maidstone store particularly helpful. She told me I was entitled to a free item from No 7 which I would have missed. Also advised me I can get my flu injection free at Boots

  17. Rated 1
    says:

    Tried all day to complete survey but can’t get on it. Visited Elgin Springfield Boots 14/08/19 at 12.40 was served by a lady called Nancy who was extremely helpful and help me to remember what it was I wanted, first class service better than the bigger Boots up at Elgin centre and more helpful than trying to get on your survey

  18. Rated 5
    says:

    Very good efficient polite with a smile customer care when I took a prescription in to the lower marsh branch I am not regular customer for prescriptions at this branch so was very happy with care

  19. Rated 1
    says:

    Tried to complete the survey but couldn’t even get into it. Don’t have a card with a number on it, don’t have a receipt with a 15 diget code.This isn’t looking much better as the form will not let me enter a name or e-mail address.
    Collected a regular prescription from Boots, Churchtown Branch,(Southport 5602) filled in the paper survey whilst waiting and gave a good rating. Then you really stuffed up. In place of the usual small paper bag for the box of tablet I’m presented with a large sealed plastic bag, 8 inches by 8 inches for a box that is only 4 inches by 2inches by 3/4 inch. What is that all about? Are Boot kicking against removing unnecessary plastic? Well, food for thought. If this continues over the next two prescriptions, Boots will loose me as a customer, I’ll go to the pharmacy in the adjoining health centre. This is the first time in 60+ years that a medicine has been dispensed in a presealed plastic bag. There is no need for it, please stop.

  20. Rated 5
    says:

    I shopped in the Wallingford St Mary’s street store today, I suffer from Generalised Anxiety Disorder and often panic about my shopping ( it happend today) luckily my sister was with me as I cannot manage on my own and would reallay find it beneficial for someone to help me in the store, are there any plans for Boots to introduce a personal shopper to their stores to help people like myself who have mental health issues?

  21. Rated 5
    says:

    Excellent care, and support as always from Rajesh the pharmacist in Purley Boots today. Always so friendly and professional and is helping guide us through our challenging time. I would like to thank him for making our journey that little bit easier.

  22. Rated 5
    says:

    Boots store in fraserburgh is one of the best pharmacy I’ve been to nothing is a problem for the staff there. I’m treated like a friend when I go there they are all very understanding and always there to lend a ear when needed . The take there time to answer my questions and also to make sure I understand. Such a lovely store such a great atmosphere .b

  23. Rated 5
    says:

    Went to market street Manchester your consultant amanda was so helful and very very pleasant she is a lovely person

  24. Rated 5
    says:

    One of the staff named Kerry was very helpful
    I wished i saw her the first time I visited as I was not even the time and ended up buying the wrong item

  25. Rated 5
    says:

    Me and my family always shop in boots whether its for medical reasons, makeup, hair dye or other cool staff that Boots have for a reasonable prize ! Dont really imagine life without this shop hah ! Happy to be costumer in here ! :)

  26. Rated 5
    says:

    My daughter loves prices an excellent quality service an variety of products in store in galashiels

  27. Rated 1
    says:

    Re Boots Pharmacy, Portree, Isle of Skye. This has to be the most badly organused and inefficient pharmacies I have ever dealt with – too many complaints to list. Main ones are waiting to be dealt with even though there seems to be staff around, also ordering a prescription 10 days before collection and it is still not ready to pick up, telephoning to check medication ready – told it is – drive to pick it up and then told it would be 10 – 15 minutes! So many people on the island agree.

  28. Rated 2
    says:

    A few weeks ago I telephoned Boots in the Retail Park in Malvern to ask if my prescription was ready. She said I didn’t have one so the probably the doctor had stopped the prescription. I said I had just spoken to the doctor a week before and he asked me what drugs I was taking, I told him and he said that was fine. The assistant insisted that I only needed the drug for a short time after the op and I was taking them for the wrong reasons. It was obvious she did not have a medical background, so by this time I was now getting cross. I said Will you please just ask the doctor for another prescription! This has been bothering me as I thought if she had said this to an old person who needed a drug to preserve life and she persuaded that person that they no longer needed a drug there could be dire consequences. I believe any queries regarding drug taking should be addressed by the pharmacist and not a sales assistant,

  29. Rated 1
    says:

    Service at prescription counter painfully slow in St JOHN’S wood today. Total chaos. Computer down. Assistant poor. Does not feel well organised. Prescription had been rung through mid week. Then new one took far too long to find although in stock.

  30. Rated 5
    says:

    visited our store in Swindon on Saturday looking for some conditioner for hair that you can leave in,,, found a very helpful assistant by the name of BEVERLY KNIGHT all tho she was busy eventually found me 3different one’s all varying in prices, but had good knowledge of all of them ..thankyou BEVERLY FOR ALL YOUR HELP AND PROFESSIONALISM !!!!!!
    grateful customer.

  31. Rated 5
    says:

    Karen on “Lancome” counter was fantastic today. I knew that i wanted foundation but i needed help with colour, texture, finishing look and she was great, very kind considerate, helpful,and i did not feel rushed when there was other customers. I was interested in the offer of the day and in the end i bought 3 products so i got a nice free set worth £80. Karen was very profesional and i will certainly be back for more advice and guidence on products. It was actually nice to have a chat and feel apreciated as this is often missed when you are buying products.
    I can safely say i will be back to buy from Karen on the Lancome counter.

  32. Rated 5
    says:

    I attended a make up advice session with Katie on the No.7 counter for eye shadow advice. She was most helpful and thorough and nothing was too much trouble. She answered questions and explained appropriate advice as to the correct product. As I am 70 needed help and advice which was given expertly. Thank you. This was Colchester branch

  33. Rated 5
    says:

    I attended a make up advice session with Katie on the No.7 counter for eye shadow advice. She was most helpful and thorough and nothing was too much trouble. She answered questions and explained appropriate advice as to the correct product. As I am 70 needed help and advice which was given expertly. Thank you.

  34. Rated 5
    says:

    Visited Boots at the Wyvern, Derby today. Wanted to buy a Face Halo as recommended by a friend. Website said some in stock but none on shelf and unsure which department I would find it in. Debbie was really helpful and checked the store iPad both to see if they had any and which department they would be in. They had been delivered but none put out yet so she went and fetched us some. She was really helpful. She could have just said they would be on the shelf if they had any like some stores do.

  35. Rated 5
    says:

    03/03/19 I went boots regent street..and I am really happy with one off costomer assistant her name is FARZANA BEGUM she help me to find out my products..I really appreciate her service she is very kind and helpful..

    FORHAD AHMED
    27 St. George’s Avenue
    E7 8HR

  36. Rated 5
    says:

    Visited Boots pharmacy in Frenchgate in Doncaster on 22.2.19 and found Risi most helpful.
    Whatever pharmacy this gentleman is sent to they are very lucky to have him

    Mrs B. Parsons
    24 Rochester Row
    Scawsby
    Doncaster

  37. Rated 1
    says:

    I visited your longbridge store today, served by a lady who was quite rude, her name was Sally although she didn’t wear a badge this was on the receipt, in the few minutes she served me, she walked away to speak to someone else, called over to another customer in the queue, all whilst I was waiting to pay, I had to repeat myself twice asking to pay with points, as my transaction had finished she handed over my receipt whilst talking to the other cashier. I felt very invisible, Sally very lacking in customer service skills…. I don’t expect this kind of service from boots….

  38. Rated 4
    says:

    happy with Boots

  39. Rated 1
    says:

    In Kilmarnock store today. Stood at Pharmacy counter for 15 minutes waiting to be served with several other customers. Eventually a lady came to see where assistant (Iona) was that should have been covering ….she was advised by Pharmacy asset that Iona had gone away to get her water bottle!!!! Not good service on a Saturday afternoon. Disappointing from Boots ….

  40. Rated 4
    says:

    very happy with haveing my new foundation put on this morning at the lady was most helpfull caring and kind. the new no7 rang which is lovey . at the Denton shop Manchester served by belle at 11 25am thank you.

Survey Discussion