Rating 4.428votes

  1. Rated 5

    From Northern Ireland, was over visiting friends, had seen a skirt in my local newlook but unfortunately they hadn’t it in my size. So I decided to call into eldon Square newlook and see if I could get it, where I was served by Fran what a lovely helpful girl she checked her whole stock and they also didn’t have my size but she was able to locate the skirt in my size in the metro centre, where I was able to get a friend who works there to lift it for me. Thank you Fran, newlook you have a gem look after her

  2. Rated 5

    Went into the kilmarnock store today 2075 and couldn’t find what I was looking for asked member off staff Kelly if they had it she was great went up to check for me brought me it down also helped me on what size she recommended I needed, great customer service very friendly highly recommend shopping here .

  3. Rated 5

    Sarah U provided a Great service. She wasPolite and offered great suggestions which I took and ended up buying and was very happy with it

  4. Rated 5

    Karen Lesley provided very good service fosse park Leicester, need staff member like her many thanks .

  5. Rated 1

    When to the new look in Romford to day and was very disappointed as there no plus size in store and harlow show is same why should big people have to go online to get clothes they should cater for everyone all shapes and sizes will not shop with you again and stuff was not very help full

  6. Rated 5

    Excellent customer service in your store number 2117, young lady called Sinead.
    couldn’t be more helpful and such a lovely young lady with a smile on her face. Xx

  7. Rated 5

    I was looking for Christmas presents for my daughter and while looking a young lady called Alaina was so helpful l felt l needed to give this young lady top marks for her patients, warmth, and professional persona. She helped make my day a happy one in the hustle and bustle of Meadowhall,Sheffield. Store number 2020.

  8. Rated 5

    Store 2038 I was served by Debbie but also had a phone conversation with Ronny
    Both the young ladies were very helpful,my daughters order was faulty on arrival and they sorted it out and reordered the items, I wish lots more staff in other stores were as nice and helpful,thanks again girls you done a great job.

  9. Rated 5

    Lovely wander around Llantrisant New Look.. calm and no fuss… picked up what i needed

  10. Rated 5

    Store 2210 served by Jess Peterborough
    I found this young lady very helpful today, she was serving on the till but still went to the stock room to find a pair of sandals for me . We had been looking for a while in town but found this sevice the best . My daughter who they were for is pregnant and we were thankful that new look had some shoes to fit her, they were for a wedding tomorrow .

  11. Rated 5

    Went to store 1715 Maidstone last Friday ( 9th march 2018 ) very impressed with staff especially a young lady named Louise who was extremely helpful to me and my needs. Made me very welcome and took time to help me match up outfits for a wedding. Will definitely shop here again. Thankyou.

  12. Rated 5

    Went to newlook 1635 to get my wife a gift but didn’t really know what to get but the staff was very very helpful amazing really and picked some lovely things for me, I left a very happy man and my wife loved the things I brought thank you.

  13. Rated 5

    Well I went in newlook in my home town of Wisbech yesterday . And I was very impressed with how it looks and the Choice of the gorgeous clothes /shoes etc . Love the sign above the shoes . Love all the different styles and colours. Always like going in there as the staff are very friendly up beat and helpful . I got served by a lovely lady called ziggy and I told her how fantastic and great the shop is looking . Well done to all who has made it look that way .

  14. Rated 4

    Went in new look fosse park today (1635) and what a lovely shop it is all staff were lovely and very very helpful and never lost there patience.

  15. Rated 4

    Very efficient service at checkout in Dundee store today – Demi B

  16. Rated 1

    I’m very dissatified with the service in your bexhill store today with an exchange I thought a credit note was the same as an exchange you need to change your policy especially when your cashiers are in putting the wrong email for receipts. I’m feeling really angry from busting one of your stores

  17. Rated 5

    I was served by CHAR M

  18. Rated 5

    Very polite service

  19. Rated 5

    Hi was in the lisburn store today at bow st mall lovely girls in store as always (1675) and Lesley behind the till was so pleasant and helpful. Many thanks for great service

  20. Rated 5

    Friendly staff and told me what special offers were on, which i went on to purchase!

  21. Rated 5

    Every week I visit new look and come out smiling wether Iv bought a product or not. The young lady is always helpful,smiling and shows me latest fashion wish has come into the store. This is a Barry store in Wales South glamorgan, store number is 1774 and her name is Donna I would like the management to give her some praise for what a good job she is doing. In all the shops I visit Donna is the best sales assistant Iv ever met thankyou.
    Date I visited 24/10/17

  22. Rated 1

    I visited your walsall store on 11/10/17, 12.53, operator 6427616. Tran 499966. I was very disappointed with the customer service, was not greeted with any acknowledgement, stuffed a sweet in her mouth, carried on talking to her colleague, still no verbal or eye contact. Was asked for the total of goods, wasn’t even asked if I would like a bag, which advertises your store. Receipt and change was placed on the counter next to goods, no thankyou or have a nice day! Just carried on chatting with colleague. Will think twice before purchasing again from new look in the future.

  23. Rated 5

    Excellent customer service givin to me from 2 lovely girls Lucy and Katie on Saturday 7th October 2017 at the new store arnison centre Durham, well worth a visit .. thanks girls

  24. Rated 5

    Excellent, attentive customer service from Asma, Cheetham Hill The Forte. Will definitely go back!

  25. Rated 5

    Excellent customer service from Sam at the Clevelys store in Blackpool. Exceptionally helpful and knowledgeable about the company and also the products.

    Helped me to find clothes required and arranged on line delivery.

    A smile and politeness goes a long way.

    Well done Sam

  26. Rated 5

    Amber the girl who served me at the Truro New look store was so lovely, she was able to quickly scan my items whilst having a lovely conversation with me even though it was a minute before closing time. People like her are the reasons i love shopping!x

  27. Rated 5

    I bought a led mirrored cloud today and i was really impressed by the service. I asked the lady that worked there called Holly from stafford, Bridge street stafford England. I wanted to know if it had holes int he back to hang it in my bedroom and she read the back of the box and it said nothing about it so she opened the box up to show me and it did. She was soooo nice and was really helpful and i didnt want to buy it and find out i can’t hang it. So thank you Holly please give her praise thank you.

  28. Rated 1

    New Look says it delivers worldwide but it does not show my Country Israel at the list when choosing country… awful.

  29. says:

    Cathy, you are the cat’s meow. And that, coming from a dog person who also has had four felines, is a compliment. This column is terrific. I wish my beloved pooch Lizzie were still here to see this (I’d read it to her). I won’t read it to our two remaining cats, Kitty (mom) and Bernice (daughter), because they would be sure you weren’t talking about them. Woof woof! (Ttaaslnrion: Great job!)

  30. says:

    i went to liverpool one newlook store looking for an outfit for my nans party friday i wanted something different then usally i walked round and round all thw staff kept looking at me expcet one lady callec hayley she asked me three times was i ok and i replied with what i was looking for hayley was so lovley ans really did make me feel like she listened and knew what to say and do to make me feel happy and satisfied with my purchase she also made me feel confident in her judgement. i would like to that hayley for all her time yesterday.

  31. says:

    I also tried to fill in survey but could not. I went into my local New Look store today, Barrow-in-Furness looking for sunglasses. I asked a lady called Fatiha who said although none were out on display they had some in the stock room and went to fetch some for me to look at. What a wonderful change to have someone smiling and going out of their way to help you. I was most impressed. Just wish I could have filled out the survey form.