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Strack & Van Til Customer Feedback Survey

As a full service grocery and food store, Strack & Van Til needs your opinions to change and improve. Its Strack & Van Til Customer Feedback Survey is online and waits for your participation. Share your shopping experience and tell the store what they could do better. Your precious feedback is the key to creating the best shopping experience.

Strack & Van Til Customer Feedback Survey Guide

  • Go to Strack & Van Til Customer Feedback Survey online page. (See Reference Link 1)
  • Enter the 4-digit store location number from your receipt to enter the survey.

Strack & Van Til Customer Feedback Survey

  • Answer some questions about your recent visit to Strack & Van Til.

About Strack & Van Til
Strack & Van Til is a chain of grocery store with 38 locations in Northwest Indiana and the Chicago area. It attracts customers with fresh, quality food, a clean, safe shopping environment and helpful, knowledgeable associates. It insures customers the products at the best value. Its dedication and effort since 1960 lead to its success of today as the largest independent chain in Northwest Indiana.

Reference Links

  1. Strack & Van Til Customer Feedback Survey Link: www.mysvtfeedback.com
  2. Strack & Van Til Official Site: www.strackandvantil.com

Rating 4.5124votes

  1. Rated 5

    Ashlynn at the Highland store was very pleasant and quick. Our line was long and she moved it along quite well.

  2. Rated 4

    Why is Lowell left out of the weiner mobile visit? We spend a lot of money at SVT!

  3. Rated 3

    I recently shopped at the St.John store and don’t like the way the store has been rearranged…use to be able to find items easily now have to walk the entire store to find items…also at the deli I asked for a Scott Peterson item by name and received another Ekrich instead…I didn’t notice it until I got home….this wasn’t the first time this has happened.
    The woman who bagged my groceries couldn’t hardly push the cart out to my car and dumped the cart on the way out to the parking lot…

  4. Rated 5

    I was recently at the Lansing store when Nick in produce took extra special time and care of me picking out a watermelon ! Great customer service that went the extra mile! Great help! Thanks Nick!

  5. Rated 1

    When to the store in Hobart on Old Ridge Rd and found everything we need and all was good until checkout. After spending over $120.00 we had to bag the groceries ourselves! What happened to the Red Carprt Service? The poor cashier had to do it all herself and if we didn’t help her, we would be there longer then we wanted. I blame the Manager who was walking around and didn’t pitch in or call anybody. VERY disappointing and if I wanted to spend a lot of money and bag my own groceries, I would shop at Walmart, but in that case I would have more to bag because they are cheaper. If the store cares, this happened on Sunday 5/19 around 3ish, so talk to the Management and bring the full service back or Walmart here we come!

  6. Rated 5

    Really good service always at the Munster store the cashier Laura was very polite.

  7. Rated 1

    Stopped by the 61st street store. I purchased a few items along with avocados that rang up wrong. Took them to CS to correct the error. Even had an employee confirm the price. CS insisted the price on the receipt was correct and that there were 2 different ones. Although there was one sign clearly posted in the bin. I cancelled my entire order it took 3 ppl and more than 45 minutes to complete the transaction. I no longer shop In this store.

  8. Rated 5

    Vicki at store #8750 goes out of her way, customer service is outstanding

  9. Rated 5

    Excellent customer service. Affordable pricing

  10. Rated 5

    Love the store love debby she was so helpful and sweet made my day

  11. Rated 5

    Store 8793 has excellent service, pleasant checkers and great prices.

  12. Rated 2

    Always excellent service and great prices.

  13. Rated 5

    Ron at store #8749 is always so friendly. It’s nice to be recognized, and treated like an old friend. He is always polite and helpful. You need more cashiers like him.

  14. Rated 5

    Denise A is always kind fast & helpful at the checkout!! store#8782

  15. Rated 4

    George in produce was great. However when I placed an order for chicken in deli they are very rude and disorganized. George gets a 5 stars in my book deli gets 2 stars

  16. Rated 5

    Alex j . Very polite great customer Service

  17. Rated 5

    Great place to shop!!! Always ready to help…just like tonight…Jennifer S went the extra mile for me to find the oberweis eggnog!!!

  18. Rated 1

    Well I went to Strack the other day and again my receipt was wrong .This has happen ( 3 ) times in the last ( 90 ) days .This time they had Best Choice Vegatables on sale ( 10 ) cans for ( 4.00 ) sounds like a good deal but ( 4 ) cans I got charged ( .99 ) cents each whats up with that.So now I have to go back over there get my money back waste my time, gas money why.I am not sure I want to shop there anymore I do like the store and the people there but enough is enough. I understand Strack has a big store and lots of items but come on get it right.Will have to think this over if I want to give my money to them again. Maybe what you have to do when you shop there is check each item off while you are inline ( if it hold up the line it holds up the line that way you can take care of the problem right there )

  19. Rated 3

    Yesterday afternoon my wife and I waited at the deli almost twenty minutes before being helped. there were only two employees serving customers. This was not the first time this has happened. This occurred at the Portage Stracks. I told Mike (store manager) about this incident, and he left in the direction of the deli.

  20. Rated 5

    At store 8750. On November 23rd, Cashier Carmelita rang up my groceries. She told me the amount that I owed, and I gave her cash, which seemed like it was just printed. They were so new that they were stuck together. I had a hard time with it, I told her that she needed to recount it so it wasn’t short. She recounted and I wasn’t paying attention and she gave me a $20 back, there was $80 there instead of $60, I over payed her $20 dollars. She could of pocketed it, but she didn’t, she was honest. I was so impressed and very grateful. Keep up the good work. And thanks again!

  21. Rated 5

    Very good

  22. Rated 5

    I like Stracks in Rennselaer a lot.

  23. Rated 5

    Love the deli and seating area. Employees are the bomb. Wonderful time at 8749. Matthew is quiet but a great employee. Go Team.

  24. Rated 5

    Jacob R make my food fresh with out giving me an attitude. The food was delicious!

    D Andre and Yousef were very Pleasant to check out with.

  25. Rated 4


  26. Rated 5

    Veronica was fabulous in deli!!

  27. Rated 5

    Great Service & work store, 8768 ! Im so glad that strack & van til was able to stay open to keep blessing our communities with excellcent service, an food !! Keep up the Good work i have been very pleased.

  28. Rated 5

    #8768 love how pleasant an mannerable the deli especially with a mostly woman staff an cashiers are. I even love night shift managers julie, an mickey. Amazing fresh scents in store as well.

  29. Rated 2

    I just left store number 8782 and the teller was Tiffany. She was rude would not smile at anyone. The last 3 times I have went into that store she has been there and has been the same way

  30. Rated 5

    Store # 8768. I shop here a lot. Today I couldn’t find a couple things. George in produce helped me. He was very nice n polite.

  31. Rated 5

    the lady at the seafood counter went out of her way to make sure i was able to get exactly what i was shopping for. i always come to the store in hammond (# 8770), and everyone always gives us excellent customer service, and i hope all the managers know what a great job all the employees do.

  32. Rated 5

    Store 8747 Sandra J was so helpfull and sweet checking out w/ my 2 young grandsons. My grandsons even thought she was special!

  33. Rated 5

    Nice clean store.

  34. Rated 5

    Great job!

  35. Rated 4

    Kaylee in the cheese department convinced me to purchase a cheese I ended up loving!

  36. Rated 4

    Could you please start getting Porcini mushrooms again? They are a vital part of a dish I make.

  37. Rated 5


  38. Rated 5

    I have always shopped at this store (35) years because of the people and service. I enjoy checking out with Bonnie. She makes everyone smile and feel appreciated

  39. Rated 5

    I like your store and I like your products.
    could you keep raisin bran muffins
    available everyday for seniors. Thank

  40. Rated 5

    Love that Strack’s is a full service store. I love the addition of instacart. I love the ready to heat meals–your chicken and shrimp meals are very good. your service is very good–today’s associate was Robin–very friendly and helpful. KEEP UP THE GOOD WORK!!

Survey Discussion