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Express Customer Feedback Survey

Make sure you take the survey within 14 days of your purchase date. You will be able to get a 15% off Express discount code for your next time visit after finishing the online survey. Remember carry the receipt with validation code to redeem the discount offer.

Express Customer Feedback Satisfaction Survey Guide

  •  Visit the survey page listed in the Reference Links
  • Choose the language you prefer, English or Spanish

Express Customer Satisfaction Survey

  • Enter the 16 digit invitation number indicated on the lower section of your receipt
  • You need to enter purchase time and 16 digit survey number printed at the bottom of your receipt to start the survey

Express Customer Satisfaction Survey

  • Answer the questions required
  • Get the validation code and write the code on the receipt

About Express
Express is an American fashion retailer addressed for young women and men headquartered in Columbus, Ohio and New York, New Yorks.

Reference Links

  1. Express Customer Feedback Satisfaction Survey Link: www.myexpressfeedback.com
  2. Express Official Site: www.express.com


How long does it take for Express Rewards to show up?

Points usually post within 24 hours of your purchase, but can take up to 5 days. Bonus point opportunities can take up to 4-6 weeks after the promotion period. For online purchases, points do not post until the order is shipped and your credit card is charged.

What is a list status for Express?

A-LIST STATUS – Spend 5 (or earn 7500 points through a combination of spend and bonus offers) within the program year earning period (defined as March 1 to the last day of February the following year) on qualifying purchases made with your EXPRESS NEXT Credit Card, minus returns, to upgrade to or maintain A-List ...

How do I get off express mailing list?

UNSUBSCRIBE FROM E-MAIL UPDATES If you wish to be removed from our e-mail list, please click on the unsubscribe link at the bottom of any Express promotional e-mail you receive. Alternatively, you can E-Mail us anytime and request to be unsubscribed.

What does express give you for your birthday?

With Express, when you sign up for their Next Rewards Program, you can get a bonus reward when you complete your profile. Then, earn another bonus reward when you sign up for Express Mobile texts! For your birthday, you'll get a free surprise offer!

Rating 4.5440votes

  1. Rated 5

    I’m express costumer for over 9 yers love the clothes

  2. Rated 5

    At green acres mall Valley stream long island Tesse-Ann was extremely helpful, patient, and friendly, excellent, great job!! she is a true example of perfect standards at express.

  3. Rated 2

    Poor customer services, no body greet me on my way in. Employees seem tired and anointed.

  4. Rated 1

    I’m a express loyal customer for over 30 yrs.
    I had a 1st time bad experience from customer rep ( never seen her before) & store manager at Brea store.
    I was not informed correctly, in store & wanted to exchange 2 merchandise. It’s not important that I lost my $ 20 reward but sad thing is that they were not helpful & rude. I’m very disappointed.

  5. Rated 5

    Megan from Crocker Park provided outstanding service. She should be an example for the industry standard in customer service. Please acknowledge her great effort.

  6. Rated 1

    I went to the store in Gurnee Mills the problem was the so called Manager but come to find out she is just a Assistant Manager or whatever! The lady name is Christina, she was rude, short with her answers when I just wanted some help! I am color blind and asking her was just worthless! The other associates that usually help was on the cash register and they are great!!! I am not going to go to that store anymore and she needs to go!! I am a frequent shopper like twice a month but I will be finding another because that employee is horrible, rude, didn’t want to assist at all as if she was too busy but that is all she was doing was folding clothes! Come on business is more valuable than folding clothes!! Get rid of Christina thanks!

  7. Rated 1

    Again one more time I went to express store yesterday on 01/05/2019 in Opry mills mall in Nashville Tennessee and I bought a lot of stuff, I met again the worst manager I have met in my life her name is Nichole and she refused to give me her last name she is really rude, aggressive, racism, mean and not helpful at all I was feeling like leaving everything on the register not buying any thing just because of manager treatment is Nichole, she is hard to talk, smile and refused to give me my offers, discounts what I got in my email, I just wanna talk to corporate or customer service about her because she is not deserving to be manager even associate and she always working night shift .i don’t want to deal with that store any more and I am not going to recommend any one to deal with it.

  8. Rated 1

    I made purchases at express store in Opry mills mall for a few days ago and I bought a lot of stuff from there and I had express credit card, I got a lot of discount like coupons, offers that express company outlet emailed them to me so I showed those offers, discounts I have to take them but the manager here name Nichole she was working night shift at that day 01/01/2019 she was not helpful at all didn’t try help me out to get any discounts I have and she been Really rude, mean to me . Then I came back to store next day on 01/02/2019 to get the discounts and I met really very nice two ladies their names catnce price and Britt lusk they were flexible, nice, attention to customers, have a good attitude, welcoming, greeting the customers very well, both have a big smile and helpful, they helped me a lot and they did their best to give me discounts and they made me happy with their experience in sale, with their service I just wanna give them big thanks and I wish the manager or corporate promote them because of they deserve it.

  9. Rated 1

    The cashier are very rude and not helpful at all I felt like leaving everything on the register and not purchasing anything

  10. Rated 5

    I enjoy shopping

  11. Rated 5

    Love shopping her

  12. Rated 5

    Hey I loved the two jeans I got the were pretty and they had my size

  13. Rated 4

    Great attitude no complaints

  14. Rated 5


  15. Rated 5

    Awesome experience

  16. Rated 3

    Good service although in the beginning they didn’t want to honor my discount code i was sent then i needed a manager to come do it.

  17. Rated 5

    the lady Peyton Lewis in store N.point number 985 was so helpful, friendy and smily, she always try to do the best to help me.

  18. Rated 5

    Diego in dolphin mall was very kind helping me with my shopping

  19. Rated 2

    I walked in the store in Colorado Springs Colorado, with my Teenage daughter and her friend. They had at lease 4 to 5 workers in the store, only one person talk to me and helped my daughter and her friend out. His name is Jalleen I am not sure if I spell his name right. But any way he was the only male working on Saturday on 8/18/2017. I had this one women walking by me with out saying anything to me while was waiting for my daughter in the dressing room. Not checking to see if I needed help or not. I even said hi to her and she ask me if I need help. The store was not busy at all. They only had 3 customers walking around. only male working with other ladies in the store saying hi to people. It was crazy to see workers just talking to each other and not focusing on costumers coming in the door. I even ask a supervisor over the counter to show me the blouse that was hanging on the model. This supervisor just point towards the rack behind the counter. This guy who works there walked around the counter and showed me and also help me. I never seen that kind of behavior at any Express store. I am not sure if they had a bad day. But this one guy working their he done a great job helping people while everybody was walking around and not saying anything. The store is nice and clean. Some of the workers need to have people skills. I forgot the name of the cashier who helped me. She was great with a smile.

  20. Rated 5

    I had a great experience in the store and the cashier was incredibly friendly and helpful.

  21. Rated 2

    Very disappointed they don’t carry long in their Jeans!!!!!!

  22. Rated 5


  23. Rated 5

    I had such a wonderful experience, everyone there was so nice!! Victor is the best, he changed my bad mood and made me have a great shopping experience. I’m a very happy Cau woman! My new fav express.


  24. Rated 3


  25. Rated 5

    Friendly staff

  26. Rated 5

    Cole was very helpful and pleasant to work with as we checked out. We found everything well that we needed with his help. He was very attentive.

  27. Rated 5

    I love Express! Such a cute store with clothes ranging from professional to a night out. Have made great purchases from here and will continue to give them my money!

  28. Rated 5

    First time here and I saved more than I expected. Great deals and friendly team.

  29. Rated 5

    Awesome good

  30. Rated 1

    I went into the Paramus Store to buy a pair of shorts to wear to a concert the following day. The lady forgot to put the item in the bag and I didn’t get to wear my outfit. The most frustrating part was when I called the store back and the manager Marisa didn’t seem to care and said she couldn’t call me if they saw the item in store. I have just underwent a double mastectomy and this was my first night out since. I was so frustrated at the situation. I am an express A lister. I buy all my clothes at express. I can’t believe your store manager won’t call a customer if they find the shorts that they forgot to put in the bag. I can’t believe you treat your loyal customers like this. I will be in to get my money back. I am so disappointed at my favorite company.

  31. Rated 5


  32. Rated 5

    Excelente store ., is good experience. 5.star ?⭐️⭐️⭐️⭐️⭐️

  33. Rated 5

    Went to the Express at Patrick Henry Mall in Newport News to purchase my first suit. Victoria was AMAZING. Will definitely be going back to purchase more.

  34. Rated 5

    Anna at the sooner Mall Express was amazing, she made a recommendation on a dress that I never would have tried on and it fit perfectly. Her back-and-forth to the fitting room timing was spot on and she was very pleasant, you guys are lucky to have her.

  35. Rated 5

    Yaheysi who works at the Warwick mall in R.I. was incredibly helpful and friendly. She made our shopping experience great! My friend and I will definitely be shopping with her again.

  36. Rated 4

    It was a good experience

  37. Rated 5

    Love shopping @ Express Carollina Place, excellent service

  38. Rated 4

    Very good service

  39. Rated 5

    Great experience

  40. Rated 5

    Great deals! I love it

Survey Discussion