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Kohl’s Customer Satisfaction Survey



Help Kohl’s know how you feel about your recent purchase at Kohl’s and what can be improved in the future. You can use either Kohl’s receipt access code or Kohl’s in store survey code to take the survey. You may have something to share with Kohl’s, just leave your comments. Upon finishing the survey, you can get 10% off Coupons.

Kohl’s Customer Satisfaction Survey Guide

  • Visit Kohl’s customer satisfaction survey page

Kohl's Customer Satisfaction Survey

  • Choose a language you preferred from English and Spanish
  • Enter the 4-digit store number and access code located on the bottom of your survey invite and click ‘start survey’ to begin

Kohl's Customer Satisfaction Survey

  • Upon finishing the survey, you can get 10% off Coupons

About Kohl’s
Kohl’s is a family-focused, value-oriented, specialty department store offering quality exclusive and national brand merchandise to the customer in an environment that is convenient, friendly and exciting.

Reference Links

  1. Kohl’s Customer Satisfaction Survey Link: www.kohls.com/survey
  2. Kohl’s Official Site: www.kohls.com

FAQ

How do I check my Kohl's rewards balance?



Log in to your Kohls.com shopping account and click on the "Yes2You Rewards" tab. You will see your recent activity below with the option to view even more Yes2You Rewards activity by clicking the blue link. You'll automatically be awarded points if you used your Kohl's Charge.

How do I use my Kohl's wallet?

Tap the menu icon and then tap "Your Lists." How do I redeem offers and Kohl's Cash from the Wallet during checkout? Make sure you are signed in to your Kohl's account. At checkout, tap the “Apply” button.

How do I pay my Kohl's bill?

Automated Phone System: Use our automated phone system 24 hours a day by calling (855) 564-5748, to make a FREE payment. A bank routing and account number will be required if you are making an ACH payment.

How do I redeem my Yes2You rewards from Kohls?

Click the shopping bag in the top right corner to begin checkout. 2. Click "Apply" next to Kohl's Cash & Discounts anytime during checkout. Promotion dates are based on central time and your Yes2You Rewards certificate is only valid during the redemption dates shown on your certificate.

How do I check my Kohl's rewards?

Computer or tablet: -Sign in to your Kohls.com shopping account. -Under "ACCOUNT," select "Yes2You Rewards." -Enter your information and Kohl's Rewards ID in the "I already signed up" section and your Kohl's Rewards® and Kohls.com shopping accounts will be linked.

How do I complain to Kohls?

Kohl's complaints contactsCall Customer Care on (855) 564-5705.Visit Customer Care Contact Information.Call Headquarters on 262-703-7000.Tweet Kohl's.Follow Kohl's.Follow Kohl's.Watch Kohl's.www.complaintsdepartment.com › kohlsKohl's Complaintswww.complaintsdepartment.com › kohls

How do I redeem my Yes2You rewards from Kohls?

Click the shopping bag in the top right corner to begin checkout. 2. Click "Apply" next to Kohl's Cash & Discounts anytime during checkout. Promotion dates are based on central time and your Yes2You Rewards certificate is only valid during the redemption dates shown on your certificate.

Does Kohls have an outlet store?

Kohl's announced that they're testing an outlet store that will sell "like-new" products — clothes, accessories, and home goods that have been returned to Kohl's stores — at a 70% to 90% discount. ... The new store will be called "Off-Aisle by Kohl's," and the first one is set to open in Cherry Hill, New Jersey.

Is it hard to get approved for a Kohl's credit card?

You need at least fair credit to get approved for the Kohl's Rewards Credit Card, which is standard for retailer-affiliated plastic. You can gauge your odds of approval by checking your credit score for free on WalletHub.

What credit score do you need to get a Kohl's card?

Store cards typically have fairly lenient credit requirements. You'll have a good chance of being approved with a good to excellent credit score of 680 or higher. However, you'll likely be approved with a fair credit score of between 580 and 680.

Rating 4.3224votes

  1. Rated 5
    says:

    Reg Valentine on 7/16/19 Miranda from Dover Delaware was a great help in the Dover Del Store

  2. Rated 5
    says:

    Molly was very professional and friendly. I was greeted with a smile, which made me feel good. Thank you, Molly.

  3. Rated 5
    says:

    Taylor was a great help today at the middletown, Ohio store

  4. Rated 5
    says:

    LaTonya helped me out tremendously tonight in Canton, MI. She is a delight and never stopped smiling! This is why I will be back to this location. Clean store and friendly people.

  5. Rated 5
    says:

    Greatest experience. Love my Kohls.

  6. Rated 5
    says:

    Excellent costumer service melissi thanks for help

  7. Rated 5
    says:

    We were looking for a travel pack bags got very good deal at Kohls store in Scottsdale store 620, employee Chris Diaz was very helpful and professional. Really liked the bags set as got competitive deal.

  8. Rated 4
    says:

    I was at customer service today in Kohls, Rogers, AR Amy was very helpful. Very nice person. Jackie Keller

  9. Rated 5
    says:

    I went to kohl’s to order me a post and I was needing help with my order so Logan came along and help me with my order thank you Logan for help me Comment by margaret

  10. Rated 5
    says:

    Pam was so sweet and kind. Jordan gave me a deal for Mother’s Day!!

  11. Rated 5
    says:

    Made first purchase at Khols in Beckley WV. Found everything I needed staff friendly and helpful.

  12. Rated 5
    says:

    Visited store #0952. Evelyn the cashier was excellent very professional and helpful.

  13. Rated 5
    says:

    Store 0442 Shopped today, 3/29/2019
    always a good experience Store manager Barry is always courteous and always answers questions I have. Alyssa S. has the best customer service attitude! Very helpful, Love this store. Jean M.

  14. Rated 4
    says:

    I shopped at KOHL’S on 3/28/19. Very satisfied with my purchases. I was informed I received a few discounts, but did not understand my receipt showing the discounts. I could not figure up my savings or anything, looking at my receipt.The cashier and manager were very friendly, just did not understand or see whee my discounts for purchases or for getting a NEW CREDIT CARD. I understood I received a credit of 20% coupon, and 35% for doing a Credit card. The receipt was very confusing to read the discounts. Sincerely, Donna Kay Phillips Greenville, N C Rated 4

  15. Rated 5
    says:

    I shop at the Greenville, SC Woodruff Rd location and my cashier, Katie was helpful and friendly

  16. Rated 5
    says:

    Today I made a purchase at your Quincy,Illinois store. I told the cashier that I was hesitant to buy before I returned home to see if I got a coupon. He told me that if I did, I would be reimbursed for what the coupon was worth. Upon our return to our residence I did receive a 30% coupon so I called back to the store and talked with Ingrid, who reimbursed me and credited my credit card the discounted amount. She was so kind and helpful. She was a delight to work with. Please tell her of my satisfaction. Thank you very much.

  17. Rated 5
    says:

    Angie was very nice and helpful when I asked about features of a coffee maker. Store 0059 Spring Hill mall. Carpentersville,il

  18. Rated 5
    says:

    John was very courteous and helpful at the Kohl’s in Spring Hill Mall Carpentersville,il store0059

  19. Rated 4
    says:

    No discount with two coupons,plus seniority?!.

  20. Rated 5
    says:

    Want to give Aron from Flowood Kohls and 5 star rating. She was very friendly.

  21. Rated 5
    says:

    I’m not sure if I’m on right site for feedback survey but store #0733 Clay NY!
    Anyways Monday evening March 4th I was at kohl’s round 9pm the young cashiers yes 3 was helping me an made my 3 year old boy laugh hysterically he cried when we left store.
    The names Annie C
    Sue an Susan .
    Very very kind to us I never heard my 3 year old boy laugh so hard like he did that evening.
    I was stuck on getting kohl’s app etc an cashier Annie helped me out.
    Hope they are recognized for such a good job and very caring to us.
    Sincerely Shaunna Anderson

  22. Rated 5
    says:

    Access code 9930 8108 6673 2202. Store0222. Mary waited on me and was very polite and helpful. I have shopped at Kohl’s often but this is the first time I tried to do this. I M 82 yrs. old & I don’t think I M on the right place . Hope you give her a gold star for me.. AMD

  23. Rated 5
    says:

    Very good customer service. Jeanie was very pleasant and helpful.

  24. Rated 5
    says:

    We received exceptional service from the cashier assigned to register #2 at 3:30pm.

  25. Rated 5
    says:

    We were at Kohls yesterday and the experience was outstanding. Your sales representative from Jewelry Department Joann was extremely helpful in our purchasing at the Jewelry Department and went out of her way to assist us in our purchasing.

    Also Sharon from checkout was also extremely helpful and was able to assist us in acquiring an additional $10 cash bonus. I would recommend Kohls at Route 130 to all of my friends. The experience was outstanding, but most importantly, was the services provided by your employees.

  26. Rated 5
    says:

    I took my Granddaughter to kohls and the experience was so great my Granddaughter was so excited and happy she loves going to kohls she loved trying on the clothes and when it came time to check out the cashier’s name was Christian I believe anyway she was so nice she made my Granddaughter and myself feel so good she was very outgoing SWEET as PIE. She really made my Granddaughter feel like it was all about her(my Granddaughter) and if all cashiers at kohls are as GREAT as Christian I will be shopping in person a lot more at kohls so thank you so much for the great experience my granddaughter and I experienced we love Kohl’s SINCERELY Amy & Natalia Sanchez

  27. Rated 5
    says:

    2 Ladies at the Ankeny Iowa store were some of the best team members that I have ever had the pleasure of conducting business with. I myself work retail so I know how difficult selling merchandise can be. But Theresa in the jewelry dept and Alexis at the checkouts did a outstanding job!! It was a busy day at the store but yet they both were very personable and professional. Because of those two and the pleasant way they conducted my experience I will definitely return and do business there!

  28. Rated 5
    says:

    Excellent customer service by Katrina la verne

  29. Rated 5
    says:

    on January 27, 2019, I bought a few articles at kohl’s store 1222 My cashier Audrey was very helpful and she answered every question I had she was very knowledgeable and she not only helped me telling me facts but her behavior with me as a client was excellent . I told her that I hope I see her again when I go back I had not been in kohl for a long time and she welcome me back very nicely

  30. Rated 5
    says:

    Amanda and Maureen gave me great Customer Service and I enjoyed their sense of humor and Professionalism. Khols has great prices on their pillows!!!

  31. Rated 5
    says:

    Jack Hellmann is hot.

  32. Rated 1
    says:

    Very BAd repsonse from the Online customer

  33. Rated 4
    says:

    I made some exchanges and bought some other sale itemsthe store code 0295 then my helper cashier name is Inthava . I am very satisfied with her excellent service and expertise . I so appreciate that she was very helpful to me. Thank you very much.

  34. Rated 5
    says:

    Ruby greeted me when I came in-very friendly and Helpful! Store 0423

  35. Rated 5
    says:

    Loren is a great cashier and was very helpful. store 1200

  36. Rated 5
    says:

    Ashley is a wonderful cashier she is kind, knowledgeable, helpful, very pleasant and professional from store 1235.

  37. Rated 5
    says:

    This is from Barbara Thomas Ruthe was helpful and kind to deal with. She was efficient and quick.

  38. Rated 5
    says:

    Jessica is a wonderful cashier. She is kind courteous knowledgeable helpful. I also found her very attractive.

  39. Rated 5
    says:

    Kramella was wonderful. She put a smile on my face when I was at the store branch number 0362. Great job!

  40. Rated 4
    says:

    I am very grateful to have Kohl’s in our area. My most favorite store to shop. Quality of their products are very good one… excellent check out experience, specially the cashier name Nancy a very pleasant, friendly and very professional… I always love their generous rewards and store set up easy access and to understand good sales, good quality products I have fun shopping at kohls…

Survey Discussion