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Kmart Customer Feedback Survey

No matter clothing, shoes, home appliances or office supplies, you can always find the right item with right price at Kmart. How is your latest Kmart shopping experience? You will have a chance to win a $4,000 Kmart gift card upon completion of the Kmart online customer survey. Share your feedback and comments with Kmart.

Kmart Customer Satisfaction Survey Guide

  • Visit the Kmart customer feedback survey page and choose the language from English and Spanish
  • Locate the 19 digit RECEIPT # on your receipt and carefully enter it, without any spaces, in the space. RECEIPT # does not contain any letters

 Kmart Customer Feedback Survey

  • Based on your store visit rate your experience
  • By finishing the survey, you will enter into a quarterly Sweepstakes to win a $4,000 Kmart gift card

About Kmart 
Kmart is a chain of discount stores headquartered in the United States. The chain purchased Sears in 2005, forming a new corporation under the name Sears Holdings Corporation. As the revolutionary leaders in retail, Kmart has been trying its utmost to delight consumers from product quality and customer service. If you are one of the job seeks who is looking some place where you could give full play to your talent, Kmart careers is especially set for you to grown up along with the company.

Reference Links

  1. Kmart Customer Feedback Survey Link: www.kmartfeedback.com
  2. Kmart Official Site: www.kmart.com


How do I contact Kmart?

1 (866) 562-7848Kmart

How do I complain to Kmart?

Call 1 (866) 562-7848 to make a complaint to Kmart about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution.

Can you still buy from Kmart?

Kmart still currently has stores in 47 states, Puerto Rico, the Virgin Islands and Guam, plus has quite the selection of online items.

How much does Kmart charge for shipping?

Retail value of standard local delivery is .99. Customer pays a charge for non-standard delivery. Local areas and non-standard delivery charges vary.

How do I contact Kmart?

1 (866) 562-7848Kmart

How do I file a complaint against Kmart?

Call 1 (866) 562-7848 to make a complaint to Kmart about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution.

Can you still order from Kmart online?

Kmart still currently has stores in 47 states, Puerto Rico, the Virgin Islands and Guam, plus has quite the selection of online items.

Can you return items at Kmart without a receipt?

If you cannot present your Kmart register receipt or other acceptable proof of purchase Kmart reserves the right not to offer a refund or exchange. ... No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Can I get a refund without a receipt?

Can you exchange or get a refund without a receipt? If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.

Can you return things to Forever 21 without a receipt?

All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information. All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached.

Can you return to Kmart after 28 days?

According to the basic Kmart Return Policy, you need to return your merchandise within 28 days from the date of the purchase. Return the Kmart item in original condition only. ... Fourthly, you cannot return your used items. For returning the damaged and faulty items, read the below points.

How do I find out how many Kmart points I have?

Visit Kmart.com and log into your account using the Member Sign In option at the top right-hand page. Click on the "Your Shop Your Way Points" menu option to see your points balance. If you visit MyPoints.com and log in to your account, your points balance will automatically display at the top right-hand of the page.

Is there a Kmart app?

With millions of products at your fingertips, the Kmart app is a must-have for any savvy shopper looking for ridiculously awesome savings, coupons and special offers while on the go. ... Download the Kmart app now!

Rating 3.662votes

  1. Rated 5

    I absolutely LOVE Kmart. They have everything from nail varnish to earphones (which I bought last year and are still holding up) to clothes to essential house hold items. On my latest trip I noticed that they already have their Christmas stock in which I cannot wait to get my hands on!

  2. Rated 5

    Satisfied with services and found everything that I’m looking for. Good customer service

  3. Rated 5

    Good service!!!!!!

  4. Rated 5

    Love the prices and customer service

  5. Rated 4

    I absolutely love shopping at this store. i’m very happy with the selection and quality of the clothes

  6. Rated 5

    be sure to take a large card as you enter the store, I came into the store to buy a pair of shoes, I ended up a card full of food and other things. all good stuff!

  7. Rated 1

    My mother-in-law purchased shoes at the kmart in Buffalo and sent them to me in Newfoundland, Canada. She didn’t realize they were 2 left shoes. They were purchased in August, 2018 but we couldn’t return them until we came back to Florida. When I tried to take them back to the Kmart store on 66 st. in St Petersburg, Fl today I was told I couldn’t get a refund because it was past the 30 day refund policy. When they put in the number on my driver’s license I was told that I supposedly tried to return something past the return date before; therefore no refund. I don’t think I did this but what difference does it make? I think I should have gotten a refund or a store credit. I am a dissatisfied former Kmart shopper.

  8. Rated 5

    Muy buen servicio y rápido

  9. Rated 1

    Why do I have to download a website when I am already at your home site to enter a survey????? This is very frustrating.
    Not everyone lives in an area where the internet is accessible. When a friend offers to submit to the survey on behalf of a friend or family member then you are asking that person who has a computer to download a software or a site onto their computer. Is this your way of “weeding out” or ‘thinning the heard” so you limit the ones who qualify to enter your sweepstakes???? To compound the frustration you do not offer phone number in which a customer might have another option to enter.
    NOT user friendly.

  10. Rated 1

    I love shopping at this Kmart Burbank and I thank that this store still open, but somehow I get disappointed how this customer service ladies was so rude and not so nice to the customers. I went shopping early last Tuesday and I saw this sweat for kids boys / girls in a big display and it has a big sign for 60% off. So I bought 2 sweat top & 1 sweat pants. The 2 sweat top is the same original price the sweat pants is more lower. When I’m ready to check out the other sweat top scan right but the other 1 sweat top scan original price. I told to this ladies at the customer service that it has a big sign 60% off and all the items were all in there. She( Melissa) and the other lady(I did not get her name) insisted that it was not this item I took. I told them everything are all in that display not only 1 a lot of this one. They also spoke in their language in Spanish that they taught i don’t understand. I was so upset and told to this ladies not to treat any customer like that way. If you have any problem at your home don’t brought at work and pass to your customer. She said that they are going to gave me the discount. When I’m done, I checked my receipt and I’ve calculated it and she discounted me on her own percentages. That she over charge me with a $1.80. It is not the money I’m up to but the way they treated me or any other customers. So, i just returned the item and leave. I do shop a lot and give feedback to any good services to any store. Even I saw them how they treat other customers I gave them compliment. Hope this 2 ladies realize that they are the last point of connection of customers and they came make the store great with a nice customer service. Sorry but they dont belong in this kind of business. Hope this matter be solve. Love Kmart Store.

  11. Rated 5

    I shop in Joondalup store in WA it’s a big store, I was in a few weeks ago on Saturday the queue to pay was huge but has I queued up to pay it went fast has I got to the front there was a young lady there who…. said hi hope you haven’t waited too long and was directing the people to pay I was impressed with her engagement. I got to pay and the young girl was nice and friendly I said that I was impressed on how fast it was to be served that the young lady at the front was great.. she told me that it was the store manager.. Wow for a store manager to take time out and talk to the customers and give direction to the customers that is awesome well done Kmart what great leadership from your managers keep up the great work

  12. Rated 1

    DIGUSTING SERVICE AT CAMPBELLTOWN MALL KMART! I am absolutely disgusted, this service was that low that it ended with my 2 year old screaming through kmart. I am a regular customer and this has to be the worst customer service I had from kmart or any leading store! It left a bitter taste in my mouth and because of this I am avoiding Campbelltown mall kmart for GOOD! I was at self service checkout.. I was purchasing a $1 toy for my son.. he refused to part with the toy so I ripped off the tag to avoid conflict or tears, as you would as mother! Automatically the system on the counter asks you to put item in the bagging area! I waited patiently for assistance. Usually when this happens I ask a staff and explain my child wont part with the toy it’s been scanned and they usually use their staff card so I can continue scanning my items. The lady said no the item needs to be placed in the bagging area. I said really? To make my 2 year old cry and make a pointless drama in kmart when u can honestly scan ur card? To avoid this all together. She stood by what she said.. and what I predicted happened! I had to play tug a war with my child, leaving a 2 year old in distress crying kmart down!!! When it could of been easily avoided, I’m a regular customer and after witnessing this service I will NOT go to kmart in campbelltown mall.. I I dont even know who the staff member was but I am not going to that kmart ever again DISGUSTING customer service NO.sense of EMPATHY to customers! I

  13. Rated 4

    Love the store, selection and prices. However I want to be served at the pay desk by a real person not an automated machine. There were no available staff members on registers. Bring back customer service please.
    Shopped at Kmart Southland.

  14. Rated 4

    Good stuffs are available

  15. Rated 1

    Was just in Store 9415 and it is an absolute DUMP. Wasted 20 minutes trying to find a pair of jeans. They have every brand of every size just stacked up in the bins and shelves no rhyme or reason. There was no help in the store; the 3 kids you have working are all clueless. Additionally there are NO mens socks in the store at all and I was going to purchase a bathing suit that was supposed to be on sale for $8.97 and at the register the kid tells me it’s $ 17.00. I told him what the sign and rack said and he wasn’t having it; while either am I. The store is dirty understaffed and in complete disarray but I will waste my gas and drive to Yorktown or Cortland before returning to that store.

  16. Rated 5

    kmart covers a whole range of products at affordable prices.
    good place to shop

  17. Rated 5

    i was at the kmart in scotts avlley and what is usually a frustrating experience there i was delightfully surprised to meet your new checker Kristin….every time i’ve shopped there in the past the checkers would roll my new clothes into a wrinkled ball and put them in the bag like garbage…when i would take them out to properly fold them i would get a response like “what do you expect…it’s kmart”…but today was different…kristin folded my purchases like they were her own and when i commented she said “it comes from years in customer service!”…i just want you to know what a precious commodity you have in your new employee here…please do all you can to keep her here…she is definitely a recognizable asset the others could learn A LOT from!

  18. Rated 1

    Jessica elias
    Tamara have good service with customers
    They Derserve the credit but daniel shouldn’t deserve any credit

  19. Rated 1

    I want to say that daniel
    Thinks his smart but not very good with the customer service

  20. Rated 5


  21. Rated 5

    I love my local Kmart .Great service and Employees are awesome .Call out to management for helping me find what I was looking for .

  22. Rated 3

    Hello, I was recently in the Marion store. What a clumsy layout it now has. How can the check out be in the middle of the store. How does that make sense? And having to get all the purchases checked at the exit. How can this be effective and efficient? Hate it. Will be avoiding Kmart in the future.

  23. Rated 5

    I live 10 minutes away from kmart .kmart always satisfieds my need also wife too especially my children love their toys easy to find things kmart is 100% on point with their staff also when you need help they call it in right away i think the customer service their is fantastic i truley enjoys going to kmart .2150 s. Doughlas hwy GILLETTE WYOMING 82716

  24. Rated 5

    I live 10 minutes away from kmart .kmart always satisfieds my need also wife too especially my children love their toys easy to find things kmart is 100% on point with their staff also when you need help they call it in right away i think the customer service their is fantastic i truley enjoys going to kmart .

  25. Rated 5

    I was at your store 7471 in Placerville Calif on Saturday April 21st. I stopped in on just a whim to pick up a set of twin sized sheets for my day bed, and went looking through your garden department and saw a set of beautiful wrought iron chairs on sale. I loved them but I could not find the table to go with it. I asked if the table was in the back, so the girl went and looked, and couldn’t find one to match. Sophie went and asked her manager Laura to help.I waited about 20 mins and went to look for them, as I was ready to go and was going to just try and but it online later. They were climbing down from the top shelves as they had finally found the whole set still in the boxes, so I didn’t have to take the display ones!Then they helped me take it out to my car and load it for me as I am disabled. These 2 ladies were most kind and extremely helpful in every way possible.So a huge pat on the back for Sophie and Laura your store personal! Thanks so much for having such caring employees, Jeani.

  26. Rated 4

    We use to have a kmary we need it back in town in Danville Illinois. I what you come back to see us again.

  27. Rated 5

    Awesome store great deals love to shop there

  28. Rated 5

    I love Kmart and for so many years me and my family shopping there.
    And always good experience about and I loved the product and the price.

  29. Rated 1

    I used to love the experience shopping with Kmart that when stores around me closed, I decided to give their online shop a try. Never again! The items I received were not what I had ordered. And the return process was such a huge headache, I ended up keeping my items to regift, instead of dealing with the hassle of Kmart.

  30. Rated 5

    I like shopping at Kmart nice easy and convince

  31. Rated 5

    Pharmacy is really good very helpful and friendly

  32. Rated 3

    It was pretty good until it would not let me take the survey

  33. Rated 5

    I Love Kmart points! It Helped me especially around the holiday season.

  34. Rated 4

    The cashier was wonderful. Store needs updated.

  35. Rated 4

    The products are great but upon checkouts the cashier was not familiar with my coupon and the supervisor seems unfriendly. To maintain customers it needed a lot of good employee so that the customer will go back to shop again. Please train more the cashier to be aware of using coupon.

  36. Rated 3

    Customer Service at the register (cashier) was not friendly, did not take time for me to get my customer rewards card phone #. Seems as if she did not want to be bothered with customers because she was all into her cellphone at the register. Otherwise when it came to the merchandise and finding things it was everthing I needed and easy to find

  37. Rated 5

    Kmart always has what I’m looking for! Great items and shoppers!

  38. Rated 2

    I must say that the ladies room at KMart Store 4399 is disgusting and nasty. No toilet seat liners, no hand soap and no paper towels. And would it hurt to clean the dirty floors? Do the employees periodically (or ever) check the rest rooms? Also, as long as the customer has a receipt and the items have not been worn or used, why can’t we get a refund or at least a store credit? Your 30-day limit on refunds/exchanges is not in the customer’s best interest nor does it benefit the customer in any way.

  39. Rated 1

    After not receiving my medication for two days waiting for that druggist to call the doctor to re-order my prescription I go to pick them up and there is a girl waiting on me chewing bubblegum blowing bubbles she had nails about 3 inches long and was talking on the phone all at the same time while she was checking me out it was very very unprofessional and disturbing I’m taking all my medications and I’m going to Sam’s Club with them

  40. Rated 5

    todo super bueno me encanta ir a kmart

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