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Bath & Body Works Customer Feedback Survey



Have you purchased at Bath & Body Works? And how do you like the customer services? Take a few minutes to complete the Bath & Body Works customer feedback survey and express your opinions. You will have better visit experience and get a validation code to redeem an offer in your next visit. You can also provide your Bath & Body Works feedback through Tell Bath & Body Works Customer Survey.

Bath & Body Works Customer Satisfaction Survey Guide

  • Got to the survey page through Reference Link One at the bottom
  • Select your preferred language from English and Spanish
  • Read the Terms & Conditions and Privacy Policy
  • Enter the 16-digit invitation number located on your receipt and click the “Start” button to proceed

Bath & Body Works Customer Satisfaction Survey

  • Follow the instructions to finish the survey

Bath & Body Works Customer Satisfaction Survey

  • Fill in your personal information including First Name, Last Name, Phone Number and Email Address for better exchange with Bath & Body Works

Bath & Body Works Customer Satisfaction Survey

  • Upon completing the survey, you will get a Validation Code. Write the code on your receipt for redeeming the offer when you visit a Bath & Body Works next time

Bath & Body Works Customer Satisfaction Survey

About Bath & Body Works
Bath & Body Works, established on September 13, 1990, is a chain of retail stores in the United States, headquartered in New Albany, Ohio. It mainly markets fragrant flavorful indulgences, including shower gels, lotions, candles and accessories. Its customers are scattered across America and Canada.



Reference Links

  1. Bath & Body Works Customer Satisfaction Survey Link: www.bathandbodyworksfeedback.com
  2. Bath & Body Works Official Site: www.bathandbodyworks.com

Rating 3.751votes

  1. Rated 5
    says:

    it was my first visit at bath and body and i love it.

  2. Rated 5
    says:

    Hi! Was just in the Westland Mall location and Natashja was THE BEST. She’s doing an amazing job, helped me out so much and knew exactly what she was doing. Great experience!

  3. Rated 5
    says:

    I absolutely love Bath and Body Works!!!! Been a loyal shopper since mid 90s.

  4. Rated 5
    says:

    I LIKE BATH AND BODY WORKS

  5. Rated 5
    says:

    I have been shopping @ Bath & Body in Derby,KS since they opened & have had a great experience every time. Sharon & her staff are so friendly & helpful & recommend everybody to visit that store. I rate them a “5”.

  6. Rated 4
    says:

    It would be a 5 star if the representative Brittney had been less rude after we visited the location off Decatur. However, Chelsea was amazing and kind after my young daughter had a small accident. Unfortunately, Brittney seemed too interested in giving rude looks and trying to put items aside to buy the next day when the 50% items went to 75%.

  7. Rated 1
    says:

    I was at the Yonkers store and found the cashiers to have quite a bad attitude once you show them any coupons. They become hostile and refuse to enter the codes when the coupons on the phone don’t scan. Then you are treated as if you are trying to steal something from the store. Quite horrendous.

  8. Rated 1
    says:

    I was at the florence mall the service was terrible I found a coupon after she rung it up it was like I would have to do it all over again. REALLY I thought the customer was always right. rate a 0

  9. Rated 5
    says:

    I love the this store in dos lagos the employee are always friendly and helpful thanks for the grate service cashier #3034484 store 81533

  10. Rated 1
    says:

    Always love ordering from Bath & Body works. But this time I went to store #81180 and it was the first time i experience bad customer service, Management was rude on December 1, 2018.

  11. Rated 5
    says:

    Love it

  12. Rated 1
    says:

    I received my order 11/23/18. The box was open because the soap was not sealed like normal the whole bottle spilled in the box. 3 other bottles were not sealed so naturally they had leaked. I do not want any thing from you I just want you to knock how I was treated.

  13. Rated 4
    says:

    Where is the Incense scent? That is our family’s favorite!!!!! Please bring it back!!

  14. Rated 4
    says:

    Good price good quality

  15. Rated 1
    says:

    Went to Westminster Mall here in CA. I always shops at bath body works and the costumer services that Melisa gave was not really that great. I was looking around for a hand cream and I drop it not on purpose and she said “okay let’s not brake the floor now” and she was standing at the register. How rude of her to say that. If I can vote 0 star I will.

  16. Rated 5
    says:

    I wish you would bring back the twisted peppermint I love this for the Christmas season. I miss it.
    All the stores I have been here have been great no problems .. if I can not get to the store I order on line

  17. Rated 2
    says:

    I was in the Woodbridge, VA store yesterday. The manager there was rude to me. This is not the first time she’s been nasty to me. I shop there often and sometimes experience the worst customer service but I keep going because it’s the closest store to me. I will refrain from visiting the store and save myself the nasty attitude and smart mouth from Lauren.

  18. Rated 5
    says:

    Love bbw

  19. Rated 5
    says:

    I love the store located in Pearland Texas. They expanded and have new and more fragrances! I’m am so excited. The employees are great as well!

  20. Rated 5
    says:

    Went to the Hudson Mall, 440, Jersey City, NJ today since it was my Granddaughter’s 12th Birthday as well as my 38th Wedding anniversary. Elasia was friendly and so helpful! Really enjoyed my shopping exoerience today! Excellent interpersonal communication! Very very sharp young lady! Pleasure to meet her. Made our day special!

  21. Rated 5
    says:

    Cassandra was an excellent associate at the Maplewood, MN location. I went at 8:00pm on Saturday June 2, 2018 and she helped me find something perfect. I never see genuinely friendly and helpful people like her nowadays. Thanks!

  22. Rated 2
    says:

    I was in the store at Lakeshore Mall today at 3:15. I completed my shopping and got in line to checkout. There were 2 customers in front of me and 2 behind with only one register open. 3 ladies were standing in the area behind the counter, who appeared to be unpacking boxes. I overheard part of their conversation where they were debating the merits of local bars vs out of town ones. At no time did anyone offer to open another register or assist the young lady running the only one open when she had to go get another lotion for the customer in front of me. The young lady who was working apologized for the long wait time and was very nice. I will be following this email up with a call to the store tomorrow.

  23. Rated 5
    says:

    I love the black tie wallflower except I don’t like it that its only seasonal. I when in for that especific item and Angel from the tyler,TX location made my day when I was almost fixing to pay she had found a couple of them in the back I was desapointed but when see show up with them had made my day thanks you.

  24. Rated 5
    says:

    Love your men’s fragences, especially the Bigalow products.

  25. Rated 1
    says:

    Stop by the Marquette Michigan store tonight for the final Sas and the 2 associates ignored me. I did make a purchase but I will not return.

  26. Rated 5
    says:

    Krista at the Birmingham, AL summitt location was absolutely amazing! She was extremely professional and knowledgeable about the products that I wanted to purchase. From the phone call I made to the in store purchase, she displayed extraordinary customer service. Bath and Body Works should be very proud to have her apart of the team. Job well done!

  27. Rated 1
    says:

    I shopped at Bluffton, SC store in Tanger. The clerk was rude and nasty. I didn’t shop for all of my items because of the service. I would order items online then go back to this store.

  28. Rated 2
    says:

    Good customer service

  29. Rated 5
    says:

    Amber gave us excellent customer service at the Bath and Body works location in Gonzales, La

  30. Rated 3
    says:

    Need new Christmas fragrances. Love Balsam but the vanilla and peppermint smells are common, or other fragrances like winter smell like recycled grapefruit. How about plain cinnamon? Or Orange and cloves? Can’t smell peppermint at all. Just a suggestion

  31. Rated 1
    says:

    It sucks that you have sale on hand creams and your stores run out especially at Christmas. Whoever manages the Houston district needs to know their job better. In top of that the store keeps the signs up but doesn’t tell you they do t have any until you ask. Worst Management

  32. Rated 5
    says:

    Love your products. Wish you had frosted cranberry lotion all year long.

  33. Rated 1
    says:

    I walked into the mall location in Cape Girardeau, MO and wasn’t greeted by a single employee. Walked not 5 feet into the store and saw 3 employees having a conversation among themselves. Not a single one of them would look at customers or offer any help. Was in the store for 20 minutes and not a single employee offered to help me or even asked if I needed any help. This is by far the WORST customer service I have EVER received in my life. I have been a loyal customer for years and I can tell you I will not be returning to this location.

  34. Rated 5
    says:

    I really love the worker at Sierra Vista Mall they are so friendly and nice!!!! I would recommend everybody to shop here!!!!!

  35. Rated 5
    says:

    I would love for you to restock your winterberry wonder fragrance mist because I totally loved it I wanted to buy other ones and it is all sold out I would so love to be able to buy other one so please restock it. Thanks

  36. Rated 1
    says:

    Very disappointed with my visit today at the Spokane Valley mall store. Was told I could use a coupon on a certain item, went to use that coupon and was told I couldn’t. The gal who told me I could then came up to the stand and lied to my face saying I misunderstood her. Then they had already torn my coupon in half BEFORE accepting it. They also sold me the Black Friday tote and I was told it was $30 and looked at my receipt and was charged $35. Awful service today which is disappointing.

  37. Rated 3
    says:

    I went to the bath &body works in Mobile at the shoppes at bel air and I did not like the customer service from the cashier 1561466

  38. Rated 5
    says:

    Just love the variety and customer service! Great job in bringing more natural ingredients to the store!

  39. Rated 1
    says:

    Store# 81065

    My visit to this store FAILED in customer service. There was no employee to assist in the store. What appeared to be the “manager” or “store manager” had the worst behavior I have EVER experienced and observed in my retail shopping. Her tone of voice was disturbing to use in the store in front of the staff she appeared to be training and I felt so deeply saddened for those young girls working the registers beside her. Her behavior towards them was loud and absolutely ugly! It was obvious the young girls had minimal experience on the registers and the disrespectful, inappropriate behavior of their supervisor not only bothered myself and other customers that gave the look of “can you believe _____” (fill in the blank). I would not be surprised if the turnover rate at this store is high based on this staff’s behavior. Many faces I’m used to seeing working there were not there. If I was not at the checkout before I witnessed all of this I would and should have left my items in the store. Also, for other B&BW shoppers BEWARE the last time I shopped at B&BW Online my name, address, PERSONAL INFORMATION was mixed up carelessly with someone else’s. I called B&BW and after about 10 minutes of trying to convince the department (customer service) I spoke with what looked to have occurred they wanted to tell me they didn’t see it in the system. It did not take much more convincing once I told them I would be happy to send them a picture as I rattled off this other persons personal information. Obviously customer service is an area of needed growth and improving your hiring process. Very disappointed in customer service and staff behavior that in any other setting would get her FIRED.

  40. Rated 4
    says:

    Don’t get me wrong i love bath and body works but i dont like the new lotion packaging you could’ve done so much more detailing,

Survey Discussion